Features
From the first booking to the next visit, Gotia makes running your business easier
Appointments, clients and services through to payments, staff and expenses — all connected, so every day runs more simply.
Booking & appointments
Online booking page
Your own booking page in your colours and logo: clients choose a branch, a service or combo and an open slot, verify their phone number, then look up or cancel their booking themselves.
Appointments & scheduling
Calendars by staff member and room or cabin, blocked-out breaks, drag and drop to reschedule, instant warnings on clashes.
Services & pricing
Duration for each service, buffer time between appointments, per-branch prices and service photos.
Service combos
Bundle several services into one visit at a special price; swap a service in the combo at the counter with a surcharge. Clients can book combos online, and reports show which combos sell.
Sales & payments
Point of sale
Check out straight from the appointment, add products, split payment across methods, print PDF receipts and refund when needed.
Prepaid packages
Sell prepaid session packages, deduct a session at each visit, and track sessions left and expiry dates. Multi-service packages count each service separately — e.g. 7 hair washes and 2 massages left.
Prepaid wallet
Clients top up a wallet and pay from it; see the top-up and spending history and unused balances.
Customer debt
Let clients pay part now, even on packages; track due dates and collect the rest in instalments.
Staff tips
Take tips at checkout or add them to the receipt later, split them among the staff who served, and pay tips out at the end of the shift with a payment voucher.
Clients & retention
Client profiles
Everything about a client in one place — the front desk instantly sees what they usually book, how many sessions they have left and which offers apply.
- Booking history
- Transactions
- Sessions left
- Wallet balance
- Vouchers
- Membership tier
- Notes
Due for a return visit
Set a reminder interval per service, e.g. 21 days. Clients past due with no upcoming booking appear on a list ready to call.
Needs follow-up
Automatically list clients low on sessions or with a package or wallet about to expire; log the outcome of every call and schedule a follow-up.
Smart client segments
Group clients by rules: total spend, number of visits, time since last visit, birthday this month, packages left. Segments are always up to date when you open them.
Loyalty points
Clients earn points on what they actually pay, redeem them at checkout and check their own balance on their phone.
Memberships & vouchers
Membership tiers with automatic discounts, personal or gift vouchers, and codes generated in bulk.
Printed gift cards
Design double-sided cards in your brand, print them in bulk with QR codes and export print-ready files.
Staff & payroll
Staff & shifts
Staff profiles, the services each person performs, shift scheduling, attendance and a personal screen for every staff member.
Roles & permissions
Create your own roles, set permissions down to individual actions, and limit data by branch or by person.
Payroll
Payroll by period with Excel export; staff view their own payslips.
Shared services and sales
A lead and an assistant on one service, or a receptionist and a stylist closing one package: pay and commission are split by each person's share. Choose whether commission is based on the price before discount, after discount or the amount actually collected.
Inventory, expenses & reports
Reports
View by day, by branch or across the whole chain, compare with the previous period, and export to Excel or PDF for your accountant.
- Revenue
- Sales
- Payments
- Appointments
- Cancellations & reasons
- Staff
- Products
- Combos
- Loyalty points
- Unused packages & wallets
Products & inventory
Barcodes, products in multiple sizes and colours, suppliers, CSV import/export and low-stock alerts.
Expenses & profit
Record rent, utilities and supplies with a photo of the receipt, and compare them against revenue straight away.
Multiple branches
Opening hours, rooms and staff per location; view each branch on its own or the whole chain together.
Settings & audit log
Vietnamese and English interface, plus a log of important actions.
By industry
Quotes & repair orders
Auto repairCar wash (add-on)Line-item quotes with damage photos; customers approve each line from a link sent by Zalo or email. Found more work? Send a supplementary quote. Orders below a threshold you set are approved automatically, without waiting for the customer.
See industry solutionPet profiles
Pet groomingA profile for every pet: name, breed, photo, microchip number. One owner, many pets; every booking is for the right pet, with before/after photos for each visit.
See industry solutionVehicle profiles
Car washAuto repairLook up by licence plate; store make, model, year and colour. One customer, many cars, each with its own service history.
See industry solutionJob progress & warranty
Auto repairTrack each car from awaiting approval to in progress to ready for pickup. Parts come out of stock, warranties run by months or mileage, and you're alerted when a car comes back under warranty.
See industry solutionYour trade's vocabulary
All industriesPick your industry at sign-up and the software says stylist, nail tech, groomer or mechanic. Change it any time in Settings.
See industry solution
On your phone
Run your business from anywhere.
Check the calendar, approve online bookings and follow revenue from your phone — no need to be at the front desk. Nothing to install: just open your browser.
Run your business more professionally with Gotia.
From a single location to a multi-branch chain, Gotia helps your team work faster, with more clarity and confidence.