Vehicle profiles by plate
Make, model, year, colour and the history of every visit. One customer, many cars, one profile per car.
Auto repair shop software
Clear quotes, approved before any work starts.
From check-in to handover and warranty: quotes with damage photos, customers approve each line item via Zalo or email, parts deducted from stock, labour flowing into payroll.
How it works
A car's journey through your workshop
- Step 1
Check-in
Look up the plate to pull up the vehicle and every past job. Record the mileage at check-in.
- Step 2
Quote with photos
Build a line-item quote, attach damage photos to each line and pick parts from stock. Items still under warranty are flagged automatically.
- Step 3
Customer approves online
Send the quote link by Zalo, email or any messenger. The customer approves line by line; your service advisor is notified the moment they tap.
- Step 4
Repairs & extra work
Mechanics start on what's approved. Find more once the engine is open? Send a supplementary quote — the workshop doesn't stop and wait.
- Step 5
Handover & payment
When the job is done, the customer is told the car is ready. Charge exactly for the approved items; parts are deducted from stock automatically.
- Step 6
Warranty & servicing
Warranty by months or mileage, whichever comes first. Remind customers about their next service by date or by mileage.
What the customer sees
A quote customers actually understand, right on their phone.
Customers open the link and see every line item, price, warranty and damage photo — then decide what to do today and what can wait. No more reading quotes out over the phone.
- Approve line by line: “front brake pads — yes, rear bumper paint — next time”
- At the counter, customers sign on the device; over the phone, the advisor records it on their behalf, with the approver's name
- Quotes have a validity period (7 days by default) and remind the customer before they expire
Minh Phat Auto
Repair quote
51K-123.45 · Toyota Vios · 48,200 km
Replace front brake pads
Warranty 6 months / 10,000 km
850,000
ApproveNext time
Oil + filter change
Warranty 3 months / 5,000 km
650,000
ApproveNext time
Repaint rear bumper
Warranty 12 months
1,800,000
ApproveNext time
2 items selected1,500,000₫
Confirm approval
Quote valid until Oct 8
Features
Built the way repair shops work
Auto-approval threshold
Nobody wants a signature for an 80,000₫ bulb. Line items below the threshold you set don't need to wait for the customer.
Parts & inventory
Stock per branch, purchases with suppliers, low-stock alerts. Parts are deducted from stock exactly once, at checkout.
Labour into payroll
Labour on each line item is credited to the mechanic who did it and flows into payroll, counted at handover.
A screen for each mechanic
Mechanics log in and see the cars they're working on, not one shared calendar for the whole shop.
Know what warranty costs you
Free warranty work still records its cost, so reports show the real cost of warranty instead of a line reading 0₫.
Plus every core feature: appointments, online booking, point of sale, clients, staff and reports. See all features →
FAQ
Auto repair: frequently asked questions
How do customers who aren't tech-savvy approve a quote?
At the counter, they sign right on the device. If they agree over the phone, the advisor records the approval on their behalf, and the system logs both the approver's and the recorder's names.
Do small items have to wait for approval?
Not necessarily. Set an amount threshold; quotes below it are approved automatically when finalised. The default threshold is 0, so the customer is always asked — raise it whenever you like.
What if more damage turns up during the repair?
The advisor adds line items and sends a supplementary quote. Mechanics carry on with what's already approved; only the new part waits for the customer. If the customer doesn't reply in time, that part counts as not approved.
How does mileage-based warranty work?
Each line item can carry a warranty in months and in kilometres, counted from the handover date and the mileage at check-in — whichever runs out first ends it. When the car comes back, the system flags which items are still covered.
Can I send quotes via Zalo?
Yes, once your shop has connected a Zalo Official Account (Zalo is Vietnam's most popular messaging app). You can also send by email, or copy the link and share it through any channel, such as WhatsApp.
Can a car wash use repair orders?
Yes. A car wash that also does oil changes or batteries can turn on repair orders in Settings; for auto repair shops they're always on.
Solutions by industry
Gotia for other industries
Spa & Wellness
Session-based packages, scheduling by room and reminders for clients running low on sessions.
Hair salon
A calendar per stylist, rebooking reminders and pay based on performance.
Nail & Beauty
Buffer time between appointments, multi-service bookings and lash packages.
Pet grooming
A profile for every pet, bookings for the right pet and reminders to come back.
Car wash & detailing
Profiles by licence plate, a history for every car and reminders to come back.
Other businesses
Tattoo & piercing and other appointment-based businesses.
Try Gotia for your auto repair business
30 days with every feature, no credit card required. The sign-up form selects your industry for you.