Flexible packages
Packages by session or by unit, with expiry dates; multi-service packages count each service separately. Booking reserves a session; if the client cancels, it goes back into the package.
Spa management software
Sell treatment packages and keep clients coming back.
For spas, massage, head spas and med spas: scheduling by room and therapist, packages that deduct sessions automatically, reminders for clients running low, and per-session pay and commission straight into payroll.
How it works
A client's journey through your spa
- Step 1
Client books
Clients book online and choose their favourite therapist or “anyone”. Once the front desk approves, it goes straight into the calendar.
- Step 2
Rooms & therapists
Scheduling by room or cabin and by therapist, with buffer time to reset the room. Clashes are flagged immediately.
- Step 3
Sell packages
Sell prepaid packages at the counter. Each visit deducts a session automatically, and clients can see how many they have left.
- Step 4
Checkout
Split payment across cash, bank transfer, wallet and vouchers. Membership discounts apply automatically.
- Step 5
Aftercare
Lists of clients low on sessions, with a package or wallet about to expire, or who haven't been back in a while — with a log of every call.
- Step 6
Therapist payroll
Per-session pay, service and product commission, tips and attendance bonuses — all added to payroll at the end of the period.
What the client sees
Clients check their own packages, wallet and vouchers — fewer messages for your front desk.
After verifying their phone number, clients can see upcoming appointments, sessions left in each package, wallet balance, vouchers and membership tier, plus before/after photos from past visits.
- No more “how many sessions do I have left?” messages
- Busy clients cancel themselves, freeing the slot for someone else
- Before/after photos for every visit — clients can see their results
Latus Spa · Van Phuc
Hi Emma
Gold member · 10% offUpcoming
Thu, Oct 9 · 10:30
Aromatherapy body massage · Therapist Mai Anh
10-session facial package4 left
Valid until Dec 31
Wallet balance
1,250,000₫
Voucher
20% off facials
Last visit photos
BeforeAfter
Features
Built the way spas work
Rooms & cabins
Rooms per branch, assigned to each appointment — two clients are never booked into the same room.
Prepaid wallet
Clients top up a wallet and spend it over time, with a clear ledger of every top-up and charge and alerts before a wallet expires.
Gift cards & vouchers
Print branded gift cards with QR codes, and sell them in bulk to companies buying gifts for their staff.
Per-session pay & commission
Pay per session for each service, which can differ for male and female clients; commission set per therapist. Four-hand massage is split by each person's share.
Know what you still owe clients
A report of the total value of packages, wallets and vouchers clients have paid for but not used yet — the services your spa still has to deliver.
Plus every core feature: appointments, online booking, point of sale, clients, staff and reports. See all features →
FAQ
Spa & Wellness: frequently asked questions
Can clients choose their favourite therapist when booking online?
Yes. Clients choose a specific person or “anyone”. Only that person's free slots are shown, and clients are told if they're off that day.
Do packages expire?
Yes, you set an expiry for each package. Packages about to expire with sessions left appear automatically on the Needs follow-up list so the front desk can call.
If a client cancels, do they lose the reserved session?
No. Booking with a package reserves a session in advance; if the client cancels, the session goes back into the package.
How is per-session pay calculated?
Each completed session credits the therapist with a fee set per service, which can differ for male and female clients. Together with commission and bonuses, everything goes into payroll at the end of the period.
Can I sell a “5 hair washes + 3 massages” package?
Yes. Multi-service packages count sessions separately for each service: a hair wash deducts a hair-wash session, and clients can see how many of each they have left.
What if my spa has several branches?
Each branch has its own rooms, opening hours and staff. Reports can show each branch on its own or the whole chain together.
Does it work for massage and head spas?
Yes. Choose your industry at sign-up and the software uses the right words for your trade; packages, rooms and per-session pay work just like a spa.
Solutions by industry
Gotia for other industries
Hair salon
A calendar per stylist, rebooking reminders and pay based on performance.
Nail & Beauty
Buffer time between appointments, multi-service bookings and lash packages.
Pet grooming
A profile for every pet, bookings for the right pet and reminders to come back.
Car wash & detailing
Profiles by licence plate, a history for every car and reminders to come back.
Auto repair
Quotes and repair orders customers approve from a link, checkout at the counter and warranties.
Other businesses
Tattoo & piercing and other appointment-based businesses.
Try Gotia for your spa & wellness business
30 days with every feature, no credit card required. The sign-up form selects your industry for you.