Legal
Privacy Policy
This policy describes how Gotia collects, uses, stores and protects information when you visit gotia.app or use the partner portal.
Last updated: June 1, 2026
This English translation is provided for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.
1. Information we collect
Gotia may collect contact information such as your name, email, phone number, business name and the content you send when you contact us, book a consultation or talk with the Gotia team. When you use the partner portal, the system may process operational data such as appointments, customers, services, transactions, staff, branches and reports, according to your business account's configuration.
2. How we use information
We use information to respond to enquiries, provide and improve our services, operate the partner portal, provide technical support, keep the system secure, send service-related notices and meet legal obligations where required.
3. Sharing data
Gotia does not sell personal data. Data may be shared with infrastructure providers, operational tools, professional advisers or competent authorities where necessary to provide the service, protect legitimate rights or comply with the law.
4. Storage and security
We apply appropriate technical and organisational measures to protect data against unauthorised access, alteration, disclosure or destruction. Data is kept for as long as needed to provide the service, support customers, and for audit, security and legal compliance.
5. Your rights
Depending on the applicable regulations, you may request access to, correction, updating, restriction of processing or deletion of your personal information. For data belonging to a business that uses the partner portal, some requests may need to go through that business's account owner or administrator.
6. Cookies and analytics
The Gotia website may use cookies or analytics tools to measure traffic, improve the experience and understand user needs. You can control cookies through your browser settings.
7. Changes to this policy
Gotia may update this policy when the product, our operating processes or legal requirements change. The new version will be posted on the website and takes effect from the date of update, unless stated otherwise.
8. Contact
If you have questions about this privacy policy or requests concerning personal data, please contact Gotia by email.